By registering for a season with Hoopstars Inc, players and parents agree to train and play with the team in which they are selected for the whole of that season. Hoopstars Inc recognises that sometimes circumstances change and this may mean that your child is unable to complete playing the season a of basketball. Please read below so you can be aware of which exceptional circumstances we will refund and how our refund process works.

Any player withdrawing from a team after teams have been released will incur a $20 administration fee.

It is not acceptable to request a refund from the club if the player is continuing to play representative basketball for Southern Districts, as a requirement of the representative commitment is that players must be playing domestically.

Under no circumstance no refund will be given after the 50%+1 games have been played unless a below condition is met.

Refund Due to Medical Condition

If a player is unable to complete a season due to a medical reason the club may offer a pro rata refund of your season fees. Any refund will be less the fees of games already played. A medical certificate signed by a doctor, chiropractor or physiotherapist will be required.

Relocation Refund

If a player’s entire family is relocating, the club may offer a pro rata refund of your season fees. The player must be relocating and not just a family member. If the player is a representative player they must be withdrawing from any BQJBC Representative Program in addition to the club. Any refund will be less the fees of games already played. If you can continue to represent an association you can continue to commit to the club.

Refund of uniforms

Refunds of uniforms cost may be approved by the Hoopstars Inc committee if the
uniform has not been worn for training or any game. Dependant on the conditions and age of the uniform the committee may offer an amount to purchase your uniform back for re-issue to another club member.

Requesting a Refund

To request a refund please fill in a request for refund form to the side and a Hoopstars committee member will be in touch with you.

Please note:
The Hoopstars Inc committee will endeavor to process your refund as quickly as possible. Circumstances may delay the refund process, this is not planned to cause you inconvenience, it depends heavily on the availability of our committee members. 

Refund request form