OBJECTIVE

To articulate the player fee charging policy for the Club.

BACKGROUND

Hoopstars has a small voluntary committee that works hard to ensure the club functions efficiently and effectively. Over time, the task of collecting fees has become increasingly onerous and there has been increasing levels of outstanding competition fees being owed to the Club. As a result the Club Committee decided to implement new arrangements with regard to player registration and the payment of fees.

POLICY

Hoopstars will advise fee levels for the forthcoming season and all players are required to be registered and have paid their fees in full prior to the commencement of competition. Unregistered and unfinancial players will not be able to take the court in the competition. If members owe money to the Club from a prior season, they will need to pay the outstanding amount in full before registering for a forthcoming season.

PAYMENT PLANS

Hoopstars is committed to ensuring that everyone has the opportunity to play basketball. If players have difficulty in paying fees the Club can assist through organising a payment plan. Please contact the Treasurer on via the contact us page if you wish to discuss options. Payment plans must be established prior to the commencement of the season and must be fully completed by the end of that season. Any money still owed under a payment plan at the end of a season will be deemed an outstanding fee owed to the Club.

EXEMPTIONS

Exemptions from paying fees can only be considered by Hoopstars in exceptional circumstances and if genuine reasons are demonstrated. A request for an exemption must be submitted in writing to the Club Committee prior to the commencement of the season and will be considered on a case-by-case basis. Rulings by the Club Committee will be final.

REFUNDS

By registering for a season with Hoopstars Inc, players and parents agree to train and play with the team in which they are selected for the whole of that season. Hoopstars Inc recognises that sometimes circumstances change and this may mean that your child is unable to complete playing the season a of basketball. Please read below so you can be aware of which exceptional circumstances we will refund and how our refund process works.

  • Any player withdrawing from a team after teams have been released will incur a $50 administration fee.
  • Under no circumstance no refund will be given after the 50%+1 games have been played unless a below condition is met.
  1. Refund Due to Medical Condition
    If a player is unable to complete a season due to a medical reason the club may offer a pro rata refund of your season fees. Any refund will be less the fees of games already played. A medical certificate signed by a doctor, chiropractor or physiotherapist will be required.
  2. Relocation Refund
    If a player’s entire family is relocating, the club may offer a pro rata refund of your season fees. The player must be relocating and not just a family member. If the player is a representative player they must be withdrawing from any BQJBC Representative Program in addition to the club. Any refund will be less the fees of games already played. If you can continue to represent an association you can continue to commit to the club.
  3. Refund of uniforms
    Refunds of uniforms cost may be approved by the Hoopstars Inc committee if the uniform has not been worn for training or any game. Dependant on the condition and resale value of the uniform the committee may offer an amount to purchase your uniform back for re-issue to another club member.
  4. Requesting a Refund
    To request a refund please fill in a request for refund form to the side and a Hoopstars committee member will be in touch with you.

Please note:
The Hoopstars Inc committee will endeavor to process your refund as quickly as possible. Circumstances may delay the refund process, this is not planned to cause you inconvenience, it depends heavily on the availability of our committee members. 

DISPUTE RESOLUTION

Disputes should be referred to the Club Treasurer. If necessary, the Treasurer may refer matters to the Club Committee for resolution. Decisions by the Club Committee will be final.

Please note – outstanding fees not paid as requested can lead to players being deemed unfinancial and not eligible to play basketball anywhere in Brisbane until the debt is cleared with the Club. Additionally, the Club can consider further debt recovery action on amounts owed.